Establishment of Policies | Create a Statement of Commitment | Complete | 2017 |
| Create an Accessibility Policy and post it on the Safety Board | Updated | 2019 |
| Have a copy of both the Accessibility and Statement of Commitment in an accessible format, should the documents be requested | Reviewed and Updated | 2019 |
| Create a feedback policy | Complete | 2019 |
Establishment of Plans | Create a multi-year accessibility plan | Complete | 2017 |
| Review the multi-year plan | Complete, to be reviewed annually | 2019 |
| Upon request, provide a copy of the multi-year plan in an accessible format | Complete | 2018 |
Integrated Accessibility Standards | Upon request, provide or make arrangements for accessible formats and communication supports when a person with a disability requests them | Future, as required | 2021 |
| Include accessibility in the recruitment and selection process by notifying job candidates that accommodations are available upon request for people with disabilities | Complete, Ongoing, Future as required | 2018 |
| Include accessibility in the performance management and career development processes for employees with disabilities as necessary | Complete, Ongoing | 2016 |
| Provide individualized workplace emergency response plans for employees with disabilities, as needed | Future, as required | 2021 |
| Create individual accommodation plans for employees with disabilities | Future, as required | 2021 |
| Create a return to work plan for employees who have been off work because of a disability | Complete, Future as required | 2017 |
Training | Train Employees on the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). | Complete, Ongoing, Updated | 2019 |
| Train Employees on the Integrated Accessibility Standards Regulation | Complte, Ongoing, Updated | 2019 |
Customer Service Standards | Create an Accessible Customer Service Standards Policy | Complete | 2018 |
| Create or procure an AODA Customer Service Standard Training Module | Ongoing | 2019 |
| Incorporate Customer Service Accessibility into new hire orientations | Complete, Ongoing | 2017 |
| Create an accessibility feedback mechanism | Future, as required | 2021 |